Reference

Terms, Privacy and Your Account Rights

This page sets out the legal basis for using jilispot — your rights over your account data, how we handle personal information tied to your GCash, Maya, or InstaPay transactions, and what rules apply when you access our lobby.

Account TermsPrivacy PolicyData RetentionCookie UseContact Rights
jilispot Terms, Privacy and Your Account Rights
DATA AND SECURITY

How We Handle Your Personal Information

Account Security

Passwords and linked e-wallet credentials — including GCash and Maya numbers — are stored with encryption. We use OTP verification at login and before any withdrawal is approved, so your account cannot be cashed out without your active confirmation.

Cookie Use

We use session cookies to keep you logged in across the lobby and functional cookies to remember your preferred payment method. You can manage or clear cookies through your browser settings at any time without losing your account.

Data Retention

We keep transaction records and account data for the period required under applicable regulations. Once that window closes, you may request deletion of personal data not needed for ongoing compliance, and we will confirm the action in writing.

Your Rights

You have the right to request a copy of the personal data we hold, ask us to correct any errors, and request deletion where retention rules allow.

CONTACT CHANNELS

Reach Us About Legal or Policy Questions

Team online

Live Chat

Start a chat from your account dashboard for questions about your data, account terms, or a withdrawal hold. Our support team handles policy queries in the same queue as account help.

Email Support

Send a written request to our support address for data access, correction, or deletion. Written requests give you a record and let us respond with full detail on your account status.

Account Help Centre

Your account settings page has a direct link to submit a formal data or policy request. This path is the fastest route for GCash or Maya account unlinking requests.

Common Legal and Policy Questions

If your question is about your account rights, data handling, or how our terms apply to local payments like GCash, Maya, and InstaPay, the answers below cover the scenarios we hear most often. For anything not listed here, contact support directly.

We collect the details you enter at registration — name, contact information, and the e-wallet or bank account you link for payments. GCash and Maya numbers are stored encrypted and used only for payment routing and account verification.

Yes. Submit a data access request through live chat or by email. We will compile your account and transaction data and send it to the contact address on file, within the timeframe applicable regulations require.

Contact support via live chat or email with a deletion request. We will process it once any mandatory retention period has passed and confirm in writing when the data has been removed from our active systems.

Your linked e-wallet number is stored to route deposits and process withdrawals accurately. It also confirms your identity during the withdrawal verification step so payouts reach the correct account holder, not an unauthorised request.

Yes. The same account terms, privacy policy, and data rules apply across all regions of the Philippines. Access remains subject to local law, and we ask that you confirm eligibility where local regulations require it.

We retain transaction and identity records for as long as applicable regulations require after closure. Personal data not subject to a retention obligation is deleted on your request — confirm this through a written request sent via email or live chat.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.